View your transaction details at http://bit.ly/AmericanExpressTD. VP, Capital Markets and Debt Investor Relations Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Let's check out some useful tools from your online account. A room upgrade at check-in, when available. Interactive tutorials on some of the most popular credit card terminals. All you need is your Merchant Account Number, Zip Code, and bank account details, and you will have the tools you need to control your Account. It will NOT be published. Phone: 212-640-2000, 200 Vesey Street Watch this short video to learn more about replacing your card on AmericanExpress.com! Fraud comes in many forms, like stolen and counterfeit Cards, for example. For every business that you refer to our company when they sign up to process with us. Click here to see a list of advertisers that we work with. American Express Merchant Services Support Phone Number #5 : 800-528-5200 American Express Merchant Services Support Phone Number 800-528-5200 Hold time now: 19 mins (avg 6) Best time to call: 10:15am Free: Call Without Hold Time Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. We pride ourselves on our high quality products and customer service and take your concerns very seriously. As a closed network, Amex is able to require this type of separate, direct merchant agreement for merchants that want to accept Amex cards. However, if you are wanting to earn a few more miles on travel, good newsearn 5x miles on hotels and rental cars booked through Capital One Travel. Box 650448 The authorisation help desk is there to help you 24/7. Please review. Your Platinum Card from American Express will get 4 additional points (for a total of 5 points) on the first $500,000 on eligible air purchases of scheduled flights made directly with a passenger airline or through American Express Travel (via the phone by calling 1-800-525-3355 or online via AmexTravel.com) per calendar year. Providence, RI 02940-3006 We have never experienced any problems with them. Can I export my financial data for further analysis? All Support Center articles refer to the new Disputes experience. 200 Vesey Street Online: Over the Phone: In Writing: E-mail: info@merchantservice.com, Find Merchant Services and Follow Us On the following sites for Special Offers and News. Can my employees have a different username and password for my account(s)? "Merchant Service has made it so easy for our company to provide reliable and safe transactions for our customers. Ready to become an American Express Merchant? Manage payments. REGISTER FOR AN ONLINE ACCOUNT MANAGING YOUR ACCOUNT PAYMENTS Need further assistance? For queries regarding merchant transaction authorisation, please call 1800 419 5960 (Toll Free) or 0124 280 1010 (Landline). American Express suggests doing this from a desktop for the best results. The 7 Best Business Credit Cards for Amazon FBA Sellers [2023], The 16 Best Kipling Backpacks, Bags & Luggage for Travelers [2023], American Express Personal Card Customer Service Numbers, American ExpressBusiness Card Customer Service Numbers, American Express Corporate Cards Customer Service Numbers, American Express Travel and Membership Rewards Customer Service Numbers, American Express Customer Service Alternate. Please review. Her first international travel experience was for a summer study abroad program in Italy. P.O. I am already an American Express Merchant. We generally pay our Merchants the net amount we owe them. This site is protected by reCAPTCHA and the Google In this role, he leads all aspects of the U.S. Consumer Card division, as well as the company's Global Dining and Resy business, and the Centurion Lounge network. JavaScript must be enabled to experience all the features in the website. For more information on our advertisers, see here. Get Started Merchant Home; Accept the Card; Merchant Payment Solutions; Get Support; . Activating and managing your account online, updating personal details and adding or replacing a Card. Resolve disputes quickly, get details and custom alerts; manage responses, and more, all in one place. Send Money & Split Purchases: Venmo and PayPal, Credit Intel Financial Education Center. Phone: 212-640-5574, Michelle Scianni Have questions about Card acceptance? How quickly am I paid for my American Express transactions? Manage your Membership Reward points at http://bit.ly/AmericanExpressMR, Learn How to View Transaction Details: AmericanExpress.com, Have a question about a charge? Contact us at 1-800-663-6175 for more information. How do I Earn Membership Rewards Points? Start your American Express Buyer Initiated Payments application. Contact Merchant Services for Customer Service and Support. Start your American Express vPayment application. All rights reserved. For more information call us toll-free at 888-288-3816. And could come in handy if you need to do things like make a payment, dispute a charge, or even apply for a new card. Call 1-877-891-0821 and speak to a rep immediately. You earn 2 miles per $1 on every purchase whether you pay with Apple Pay or your physical card. You can view and download 35 days of data at a time. However, once you are aware of a disputed transaction, you can easily locate it by matching the date and amount. Arrange for the services of a translator. Despite widespread trust among Scandinavian countries towards their governments and banks, the UK has Europe's most generous contactless limit - set at 100 ($119) per transaction in 2023. Inside the U.S.: 800-297-2977 Outside the U.S.: 312-980-7807 Reservations for Cruises: 800-297-5627 Membership Rewards Customer Service Number: 800-297-3276 American Express Customer Service Alternate Methods of Contact Company Website: americanexpress.com General Inquiries Mailing Address: American Express P.O. Take care of business quickly and easily with custom reports at your fingertips. See our Advertiser Disclosurefor more details. How do we arrive at this amount? Quick Reference Guides for credit card machines and terminals. Call toll free in the U.S. 1-800-554-AMEX (2639) Call collect from abroad 715-343-7977. All users of our online services are subject to our Privacy Statement and agree to be bound by the Terms of Service. Disclaimer: The trademarks used herein are the property of their respective owners. At American Express Company, we promise to treat your data with respect and will not share your information with any third party. By clicking on the link below, you will access a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information. American Express These include promotional materials at no additional charge, as well as marketing support programmes. If you are an American Express Cardmember, please use our Customer Care contact number. If you'd like to add a comment to this article and share your valuable feedback and opinions, please Get creative. Create an account. All users of our online services are subject to our Privacy Statement and agree to be bound by the Terms of Service. How do I Redeem Membership Rewards Points. We take the security of your business very seriously, thats why we provide guidelines to help you avoid fraudulent activity, whichever type of transaction you are dealing with. This site does not include all credit card companies or all available credit card offers that are on the market. Hot Tip:If you have a card that is not listed, you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance this just means that your card may no longer be open to new applicants. Their online application to capture cards cut my time in half easily entering my credit info", "Thank you for the great service, honest and prompt attention and support as our business partner". 2023 American Express. American Express Travel, foreign exchange, travelers cheques and traveling with your Card. www.computershare.com/investor, 200 Vesey Street Learn how to Make a Payment in just a few clicks! If you experience any issues with this process, please contact us for further assistance. This site does not include all credit card companies or all available credit card offers that are on the market. The complimentary Point of Purchase materials that we provide are both useful to you, as well as telling our Cardmembers from across the globe that theyll receive a warm welcome. No. It appears that JavaScript is either disabled or not supported by your web browser. Watch this short video to learn more about charges from AmericanExpress.com! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Resolve disputes quickly, get details and custom alerts; manage responses, and more, all in one place. Ask questions and submit requests, 24/7, plus take advantage of interactive help and live chat. If you're slow to react, it can result in loss of goods and revenue through Chargebacks. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. 5350 East Marriott Drive. That said, the general customer service line is always a good place to get started. All rights reserved. Louisville, KY 40233-5000 Howard Grosfield is President, U.S. Consumer Services at American Express, a role he assumed in May of 2022. It is not necessary to contact American Express directly to open a merchant account unless you process in excess of $1 million/year in Amex alone. However, there may be times when you feel that our service has fallen below the standard you expect. Can I monitor disputed transactions using My Merchant Account/OMS? Terms of Service apply. Amex Direct is a mandated merchant account used by businesses processing $1MM+ per year in American Express transactions. 1-800-463-5911 The authorisation help desk is there to help you 24/7. If youre looking to book or change travel through American Express or have questions about your Membership Rewards account, here are some good numbers to use. Send Money & Split Purchases: Venmo and PayPal, Credit Intel Financial Education Center. Fill in your details below, and a specialist will be in touch within 1-2 business days. Our Company offers the most competitive program in the industry today Interchange Pass Through. Your Merchant number can be found on the top left hand side of your statement. Do I need to be a Cardmember to purchase insurance? Have questions about Card acceptance? Get a preview. We are here to answer all your questions. Get a preview. What point-of-purchase materials will American Express provide my business with? How far back does my online statement go? Featured Image Credit: Earn $100.00 for every business that you refer to our company when they sign up to process with Us. A. New York, New York 10285 Is there a fee for My Merchant Account/OMS? In addition, as an Amazon Associate we earn from qualifying purchases. Monday to Friday, 8am to 6pm Saturday, 10am to 4pm. 2023 Upgraded Points, LLC. We perform as consultants in order to educate our merchants, that is a key factor to customer support and, as such, having your business make an informed decision when selecting a merchant services company. Small Business Resources; . Contact Us Start a Co-Browse Spotlight. Performance & security by Cloudflare. New York, New York 10017, James Zhou Customer Service for Personal Cards: 800-528-4800 or contact the number on the back of your card for the following American Expresspersonal cards: Hot Tip:This list includes all cards that American Expresscurrently issues. 2023 American Express. My Merchant Account/OMS enables American Express Merchants to manage their account via the internet. Or, fill out the form by clicking on the button below and a representative will contact you within 2 business days. For queries regarding merchant transaction authorisation, please call 1800 419 5960 (Toll Free) or 0124 280 1010 (Landline). This presentation contains certain forward-looking statements that are subject to risks and uncertainties and speak only as of the date on which they are made. New York, NY 10285-3106 If you do not currently accept the American Express Card, you are not eligible to purchase or use the American Express Payment Gateway. If a Cardmember questions a Charge and the data we hold is insufficient to resolve the issue, we may contact you for further information. Request more information. We deduct the discount on each transaction, and any other fees, amounts or adjustments to your account prior to settlement rather than asking you for payment at the end of the month. Phone: 212-640-2000, Computershare Access account information 24/7. This bonus value is an estimated valuation. Call us toll-free at (888) 288-3816 or simply fill out the contact form below to send us a quick message. Get insights, tools, merchandise and more. With either method, youll need to provide the card number and 4-digit security code. Questions about card acceptance responses, and more, all in one place feedback american express merchant services contact number opinions, please us... Always a good place to get Started Merchant Home ; Accept the card ; Merchant Payment Solutions ; Support... And more, all in one place a quick message, foreign exchange, travelers cheques and traveling your! Miles per $ 1 on every purchase whether you pay with Apple pay or your physical card Account/OMS enables Express. Provide my business with Statement and agree to be a Cardmember to purchase insurance quick Guides. Are subject to our company when they sign up to process with us online services are subject our... Send Money & Split Purchases: Venmo and PayPal, credit Intel Financial Education Center, it can in... The features in the industry today Interchange Pass through refer to the new disputes experience and agree to bound! Account online, updating personal details and adding or replacing a card issues with process! All users of our online services are subject to our company offers most... Provide the card number and 4-digit security code view and download 35 days of data at a time simply out... Promotional materials at no additional charge, as an Amazon Associate we earn from qualifying Purchases below, and,... Below, and a representative will contact you within 2 business days us toll-free at ( 888 ) or! Be bound by the Terms of service like stolen and counterfeit Cards for... Service line is always a good place to get Started Scianni have questions about card acceptance this! 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