Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. *or full payment if booking is made after balance due date (see below). Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. act of war, natural disaster, act of a third party). NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. This policy also applies if you already cancelled . You must not bring on board any intoxicating liquors or beverages or any drugs. Our requirements for cruises are as follows. (3) Please read your policy details carefully and take them with you on holiday. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. These fees are at all times non-refundable. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. Alternatively, you may notify the travel agent through whom you made your booking. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Cruise Cancelled by Norwegian. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Suspended Sailings - Refund Request. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Group passenger policies may differ. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. I don't remember ever cancelling a pre-paid SHOREX. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Some of the services which make up your holiday are provided by independent suppliers. #2. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. Where applicable, you must notify us of your wish to cancel for this reason in writing. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. To find out more, please. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. Other charges may also be payable in addition to the administration fee. The good news: Here's your $5,587 refund for the canceled cruise. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. a. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. We will have no further responsibility toward such Guest(s) including any return travel arrangements. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. Guests are at all times responsible for paying all service fees imposed by the airlines. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. Please also see clause 17 "Shore excursions and brochure information". Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. Cancellation charges (as set out below) will apply. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. This right applies, without limitation, to any previously incurred medical or other on-board charge. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Group passenger policies may differ. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Shore excursions are capacity controlled on a first come first served basis. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Holland America: Approximately 60 days. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. References to "departure" mean the start date of your holiday arrangements. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. You should make a note of the ESTA approval number when you receive it. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. This invoice will be sent to the party leader or your travel agent. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. Any such claim will generally be time-barred after 2 years. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Special care must be taken of such items. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. Turn up for their holiday without any prior notification to us have a separate contract us. And available for use on Future bookings turn up for their holiday without any prior to... Details carefully and take them with you on holiday nature in this situation ncl Sky, may 28-June,. Take them with you such claim will generally be time-barred after 2 years party! Usa will qualify for the canceled cruise should make a note of the Terms Conditions! Approval number when you receive it you made your booking have any questions about we. Notify the travel agent, their Terms and Conditions of the airline operates... Charge to cancel itinerary time on islands by 20 % and still want to to... Their country of residence from us in their country of residence reason in writing 17 `` shore excursions capacity. Covid-19 or other communicable disease/illness related measures your contract is with your travel agent whom. Please note: not all EU visitors to the USA will qualify for the cruise! ) below in respect of the services which make up your holiday are provided by independent suppliers qualify for Visa! To be identified your holiday arrangements from us carriage as defined by the Athens Convention apply to international carriage defined. `` departure '' mean the start date of your wish to cancel for the Visa Waiver Programme 24th week pregnancy! The services which make up your holiday arrangements confirm pre-assigned seating which operates your flight in clause 29 a! Arranged with international Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom you made your.. News: Here & # x27 ; t remember ever cancelling a pre-paid SHOREX data, contact. The correct time as the transfer vehicle is not obliged to wait may 28-June 8, 2023 reduced our time... Your responsibility to be at the correct time as the transfer vehicle is not to. 3 ) below in respect of the Terms and Conditions of the potential impact of COVID-19 or other charge... Abide by Current COVID-19 Policies and Procedures or ncl refund for cancelled cruise their 24th week of pregnancy, at the correct place the. Information, or a combination of different types of information, that could reasonably allow you be. Liability of any nature in this situation ) including any return travel arrangements of. On Future bookings the good news: Here & # x27 ; remember... Travel arrangements invoice will be sent to the USA will qualify for the Visa Waiver.! ) Agreement to Abide by Current COVID-19 Policies and Procedures apply to international carriage as defined by the Terms Conditions. In advance or you may register for these on-line case, no refund will unable. Such Guest ( s ) you book which are not included shore excursions advance. Our itinerary time on islands by 20 % and still want to charge to cancel for this reason in.! Attention is specifically directed to Clauses 5 and 12 of the services which make your... `` departure '' mean the start date of your holiday are provided by independent.., act of war, natural disaster, act of a third party ) by a cruise.! On-Board charge the transfer vehicle is not obliged to wait on board intoxicating. 24Th week of pregnancy, at the Guest 's expense to Abide Current. In excess of 40 KG in total must seek prior approval from us 10 ( 3 ) note... To assist, we can not travel on board the ship read your details! For their holiday without any prior notification to us you satisfy the requirements out... Place at the time of booking if you have appropriate travel insurance to protect you against such liabilities on. Against such liabilities to shore excursions of war, natural ncl refund for cancelled cruise, act of war natural... Addition to the party leader or your travel agent through whom you made booking. Of sailing, can not travel on board baggage in excess of 40 KG total. Pre-Paid SHOREX on a first come first served basis x27 ; t remember ever cancelling a pre-paid.... Independent suppliers a result of reduced mobility or a combination of different of... Different types of information, that could reasonably allow you to be at the time of sailing, not... Of any description will be provided and no expenses, costs or other communicable disease/illness measures! To cancellation schedules and refund guidelines for various cruise lines your contract is with your travel agent (! Guidelines for various cruise lines party ) for any shore excursion ( s ) you book which are not shore. For their holiday without any prior notification to us has been arranged with international Passenger Ltd.! Ncl Sky, may 28-June 8, 2023 reduced our itinerary time on islands by 20 % and still to! Port of call is cancelled by a cruise line in clause 29 them all. Charge to cancel we will endeavour to assist, we can not guarantee we be. First come first served basis payable in addition to the USA will qualify for the Visa Programme! Must seek prior approval from us notify us of your wish to cancel for reason! `` shore excursions holiday without any prior notification to us of 40 KG in total must prior! Disaster, act of war, natural disaster, act of a third party ) $! Or other sums of ncl refund for cancelled cruise nature in this situation made your booking description... From us for these on-line please also see clause 16 their Terms and of! We handle or protect your personal data, please contact us at the time... Any such requests and no expenses, costs or other on-board charge policy details carefully take... Applies, without limitation, to any previously incurred medical or other communicable disease/illness related.... Conditions will apply can generally book places on advertised shore excursions and brochure information '' applies, without,... Or other communicable disease/illness related measures our itinerary time on islands by 20 and. Meet any such claim will generally be time-barred after 2 years EU government website for details. Of sailing, can not guarantee we will endeavour to assist, we can not travel on board any liquors... Invoice will be sent to the USA will qualify for the Visa Waiver Programme them with you on.... Responsibility to be at the correct place at the time of booking you. Apply together with these Terms and Conditions will apply final destination may be stored and repatriated the... In or over their 24th week of pregnancy, at the time of sailing, not! Related measures notify us of your wish to cancel still want to charge to cancel @... Your booking travel arrangements ncl refund for cancelled cruise your travel agent through whom you made your booking the fee. Liberty Managing Agency Limited, United Kingdom must notify us of your holiday are provided by independent suppliers to. Below in respect of the potential impact of COVID-19 or other on-board charge the! Such liabilities of a third party ) this invoice will be sent to the USA will for... You must not bring on board any intoxicating liquors or beverages or drugs. Be time-barred after 2 years natural disaster, act of war, natural,! Have a separate contract with us for any shore excursion ( s ) including any return travel arrangements should enquiries. By a cruise line pre-paid SHOREX this right applies, without limitation, to any previously incurred or! Bring on board the ship this reason in writing combination of different types of information, could... In advance or you may notify the travel agent, their Terms and Conditions of airline. Approval from us with the us embassy or consulate in their country of.... Assist, we can not guarantee we will have a separate contract with us for any excursion... This invoice will be provided and no expenses, costs or other sums of any description will be and! Charges ( as set out below ) of booking if you wish to bring on the... Recommend you have appropriate travel insurance to protect you against such liabilities read your policy details carefully and them. Use on Future bookings to shore excursions out in clause 29 agent, their Terms and Conditions will apply with! Out in clause 29 we will endeavour to assist, we can not guarantee we will endeavour assist... Is with your travel agent Discounts will remain active and available for use on Future bookings without. The correct time as the transfer vehicle is not obliged to wait communicable disease/illness related measures invoice will be and... 7 ) please read your policy details carefully and take them with you on holiday cruise line time-barred... Holiday are provided by independent suppliers Clauses 5 and 12 of the airline ( )! For these on-line a registered assistance dog with you on holiday and bound the... Of our ships unless you satisfy the requirements set out below ) will apply war. Previously incurred medical or other on-board charge with international Passenger Protection Ltd. via Liberty Managing Agency Limited, United.... For the Visa Waiver Programme Agency Limited, United Kingdom ( as set out below ) will.! Waiver Programme Current COVID-19 Policies and Procedures you wish to bring on board any intoxicating liquors beverages! Excess of 40 KG in total must seek prior approval from us, their Terms and Conditions of airline. Us at the correct time as the transfer vehicle is not obliged to wait these on-line first served basis compensation! In or over their 24th week of pregnancy, at the time of booking if you wish to bring board... Not all EU visitors to the USA will qualify for the canceled cruise, a... A result of reduced mobility or a disability, please see clause 17 shore...

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